Электронный каталог

Micah, Solomon, Herve Humler.
    The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets [Текст] : Textbook / Solomon, Herve Humler Micah, Kindle Edition. - USA : SelectBooks, 2016. - 238 p. - ISBN 978-1-59079-489-0 : 10900.00t. тг.

Кл.слова (ненормированные):
Business -- Economic -- Statistics -- The Heart of Hospitality
Аннотация: The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft)Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other-essential for businesses inside and outside the hospitality industry.Features include: * Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach. * Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant. * Four Seasons Hotels & Resorts Chairman Isadore Sharp:How to build an unsinkable company culture. * Danny Meyer, Union Square Hospitality Group CEO:His secrets of hiring, onboarding, training, and more. * Ritz-Carlton Hotel Company President and COO Herve Humler: How to engage today's new breed of luxury travelers. * Chef Eric Ripert (Le Bernardin):How to create different experiences for different guests-in the very same dining room.* Designer David Rockwell (W, Nobu, Andaz): Secrets of designing hotel and restaurant spaces that resonate with modern travelers. * Restaurateur Traci Des Jardins: Building a "narcissism-free" hospitality culture. As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
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David, Hayes, Jack Ninemeier, Allisha Miller.
    Hotel Operations Management [Текст] : Textbook / Hayes, Jack Ninemeier, Allisha Miller David, 3rd Edition. - United States of America : Pearson, 2016. - 624 p. - ISBN 978-0-13-433762-3 : 86500.00t. тг.

Кл.слова (ненормированные):
Business -- Business & Finance -- Economics -- Hospitality, Travel & Tourism -- Hotel Operations Management
Аннотация: Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s―and their own―success.
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Julia, Rutherford Silvers.
    Professional Event Coordination [Текст] : Textbook / Rutherford Silvers Julia, Second edition. - United States of America : Wiley, 2012. - 492 p. - ISBN 978-0-470-56071-6 : 50600.00t. тг.

Кл.слова (ненормированные):
Customs & Traditions Social Sciences -- Hospitality, Travel & Tourism -- Professional Event Coordination -- Social Sciences
Аннотация: A must-have resource for every event planner, manager, caterer, and student, this in-depth guide covers all aspects of the event planning process. Written by expert event manager Julia Rutherford Silvers, the book outlines the tools and strategies to effectively procure, organize, implement, and monitor all the products, vendors, and services needed to bring an event to life. Enhanced throughout with useful checklists, tables, and sample forms, the book includes chapters on everything from Developing the Event Site and Providing the Event Infrastructure to Ancillary Programs, Food and Beverage Operations, and Vendors and Volunteers. The practical information is supplemented throughout the book by "On-Site Insights" featuring real-world examples from successful event planners, as well as chapter objectives, discussion questions, and exercises in professional event coordination to help readers build key skills and test their knowledge. From weddings to corporate conferences and from intimate events to huge festivals, Professional Event Coordination is a versatile guide to planning events of all kinds.
Экземпляры всего: 1
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Virginia, Evans, Jenny Dooley, Veronica Garza.
    Hotels & Catering [Текст] : Student's book / Evans, Jenny Dooley, Veronica Garza Virginia. - United Kingdom : Express Publishing, 2011. - 39 p. - ISBN 978-0-85777-608-2 : 10600.00t. тг., 6000.00t. тг.

Кл.слова (ненормированные):
Business -- Economics -- Finance -- Hotels & Catering
Аннотация: Career Paths: Hotels and Catering is a new educational resource for hospitality profesionals who want to improve their English communication skills in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking, and writing. Career Paths: Hotels and Catering addresses topics including hotel equipment, bookings, food and beverage services, security issues, and career options.
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811.1
J89
Judy, Allen.
    The Business of Event Planning: Behind-the-Scenes Secrets of Successful Special Events [Текст] : Textbook / Allen Judy, 1st Edition. - Canada : Wiley, 2002. - 352 p. - ISBN 978-0470831885 : 17331.82t. тг.

УДК

811.1

Кл.слова (ненормированные):
Business & Finance -- Hospitality -- Motivational Management & Leadership -- The Business of Event Planning -- Tourism
Аннотация: Practical tools and expert advice for professional event planners Before planning an event, there is much that must be done behind the scenes to make the event successful. Before any thought is even given to timing or location of the event, before the menus are selected and the decor designed, there are proposals to be written, fees and contracts to be negotiated, and safety issues to be considered. This book takes you behind the scenes of event planning and explains every aspect of organizing and strategic planning. This book will be of value to both the professional event planner and to clients who are dealing with planners.
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339.13-994368300
Soldatenko, T. A.
    The impact of customer intelligence on the marketing performance of Small and Mediun Enterprises a practical application [Текст] : 8D04106 "Marketing" / Scientific consultants Saira R. Yessimzhanova Doctor of Economic Science, Professor Kenzhegali Sagadiyev University of Intermational Busigtss, Faizan Ali PhD.,Professor School Hospitality and Tourism Management University of South Florida. - Dissertation for an academic degree Doctor of Philosophy (Ph.D.), As a manuscript. - Almaty : The Republic of Kazakhstan, 2024. - 148 p. - (Kenzhegali Sagadiyev University of International Business). - Б. ц.

УДК

339.13

Кл.слова (ненормированные):
Диссертация
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