82
T30
Ted, Kinni, Wendy Lefkon.
Be Our Guest [Текст] : Perfecting the Art of
Customer Service / Kinni, Wendy Lefkon Ted, 10th Anniversary
Updated Edition. - New York : DISNEY EDITIONS, 2011. - 224 p. -
(Disney Institute Book). -
ISBN 978-1423145844 : 15200.00t.
тг.
Кл.слова (ненормированные):
Be Our Guest --
English --
Художественная литература
Аннотация: Exceeding expectations rather than simply
satisfying them is the cornerstone of the Disney approach to
customer service. Now, in honour of the 10th anniversary of the
original BE OUR GUEST, Disney Institute is revealing even more of
the business behind the magic of customer service. In this updated
edition, BE OUR GUEST highlights the successes many of these
companies have achieved, plus key processes and best practices that
have made Disney a trusted and revered brand around the world for
more than 85 years.
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