Ezra, Eichelberger.
Remarkable Service [Текст] : The Culinary
Institute of America (CIA) / John W. Fischer, 3rd edition. - United
States America : Wiley, 2014. - 304 p. -
ISBN
978-1-118-11687-6 : 24200.00t. тг.
Кл.слова (ненормированные):
Business --
Economics --
Marketing --
Remarkable Service
Аннотация: A professional, highly trained staff offers a
competitive advantage for all foodservice operations, from
practical service skills (i.e., setting the table, serving the
food, and presenting the check) to less tangible service skills
(i.e., creating a welcoming space, exhibiting a helpful attitude,
and anticipating customer needs). This revised edition has been
thoroughly re-organized and updated with all-new photographs and
includes new "Scripts for Service Scenarios" throughout to help
servers practice real-world scenarios.
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