David, Hayes, Jack Ninemeier, Allisha Miller.
Hotel Operations Management [Текст] : Textbook /
Hayes, Jack Ninemeier, Allisha Miller David, 3rd Edition. - United
States of America : Pearson, 2016. - 624 p. -
ISBN
978-0-13-433762-3 : 86500.00t. тг.
Кл.слова (ненормированные):
Business --
Business & Finance --
Economics --
Hospitality,
Travel & Tourism --
Hotel Operations
Management
Аннотация: Prepare future hotel general managers to
efficiently supervise and run a midsize full-service hotel. Hotel
Operations Management provides an up-to-date and comprehensive
examination of all aspects of hotel administration from the
viewpoint of the hotel general manager. Detailed information
addresses the operating departments of a full-service hotel: Human
Resources; Controller; The Front Office; Housekeeping; Food and
Beverage; Safety and Property Security; Sales and Marketing;
Accounting; and Facility Engineering and Maintenance. In-depth
discussions highlight the importance of human resources in the
labor-intensive hotel industry, franchising and contract management
of properties in an ever-decreasing “Mom and Pop” segment, and
hotel management in a global environment. Updated throughout to
ensure that readers have the latest information, the Third Edition
also includes new case studies, an entirely new chapter on guest
services, and new end-of-chapter questions. This accurate book will
give prospective hotel managers insight into all of the procedures
effective managers use to ensure their hotel¿’s―and their
own―success.
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