Micah, Solomon, Herve Humler.
The Heart of Hospitality: Great Hotel and
Restaurant Leaders Share Their Secrets [Текст] : Textbook /
Solomon, Herve Humler Micah, Kindle Edition. - USA : SelectBooks,
2016. - 238 p. -
ISBN 978-1-59079-489-0 : 10900.00t. тг.
Кл.слова (ненормированные):
Business --
Economic --
Statistics --
The Heart of
Hospitality
Аннотация: The Heart of Hospitality is the essential guide
to creating exceptional customer service and hospitality for guests
of all generations, including millennials, boomers, and more.
Created by leading customer service expert and Forbes.com
contributor Micah Solomon, it features top hospitality industry
professionals including Herve Humler (Ritz-Carlton), Danny Meyer
(Union Square Hospitality Group), Tom Colicchio (Top Chef,
Craft)Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at
Little Washington), and many more. The result is a hospitality
management and customer service resource like no other-essential
for businesses inside and outside the hospitality industry.Features
include: * Virgin Hotels CEO Raul Leal: How Virgin Hotels created
its innovative, future-friendly hospitality approach. * Tom
Colicchio (Craft Restaurants, Top Chef): How to create a
customer-centric customer experience in a chef-centric restaurant.
* Four Seasons Hotels & Resorts Chairman Isadore Sharp:How to build
an unsinkable company culture. * Danny Meyer, Union Square
Hospitality Group CEO:His secrets of hiring, onboarding, training,
and more. * Ritz-Carlton Hotel Company President and COO Herve
Humler: How to engage today's new breed of luxury travelers. * Chef
Eric Ripert (Le Bernardin):How to create different experiences for
different guests-in the very same dining room.* Designer David
Rockwell (W, Nobu, Andaz): Secrets of designing hotel and
restaurant spaces that resonate with modern travelers. *
Restaurateur Traci Des Jardins: Building a "narcissism-free"
hospitality culture. As Ritz-Carlton Hotel Company President and
COO Herve Humler says in his foreword to the book, "If you want to
create and sustain a level of service so memorable that it becomes
an unbeatable competitive advantage, you'll find the secrets
here."
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