004.4
R66
Robert, W. Lucas
Customer Service. Skills for Success [Текст] :
Textbook / W. Lucas Robert. - Orlando : Mc. Graw Hill, 2012. - 394
p. - 387 p. -
ISBN 978-0-07-131592-0 : 8065.00 тг.
Кл.слова (ненормированные):
Behavior --
Computer program --
Customer Service --
Information Processing --
Technology
Аннотация: Customer Service: Skills for Success uses a
varity of activities and example to goin and hold readers' interest
while additional insights into the concepts and skills related to
customer service. The text begins with a macro view of what
customer service involves today and provides projections for the
future then focuses on specific skills and related topics.
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