Remarkable Service [Текст] /Ezra, Eichelberger.
https://lib.uib.kz/lib/document/EK2/644D00C1-DA8D-40D8-8393-8A9177D89B97/
Ezra, Eichelberger.
Remarkable Service [Текст] : The Culinary Institute of America (CIA) / John W. Fischer, 3rd edition. - United States America : Wiley, 2014. - 304 p. -
ISBN 978-1-118-11687-6 : 24200.00t. тг.
Кл.слова (ненормированные): Business -- Economics -- Marketing -- Remarkable Service
Аннотация: A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
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