Customer Service. Skills for Success [Текст] /Robert, W. Lucas

Customer Service. Skills for Success [Текст] /Robert, W. Lucas

https://lib.uib.kz/lib/document/EK2/7E324042-87F3-46B5-A87B-16EB4B959448/

004.4
R66
Robert, W. Lucas
    Customer Service. Skills for Success [Текст] : Textbook / W. Lucas Robert. - Orlando : Mc. Graw Hill, 2012. - 394 p. - 387 p. - ISBN 978-0-07-131592-0 : 8065.00 тг.

УДК

004.4

Кл.слова (ненормированные):
Behavior -- Computer program -- Customer Service -- Information Processing -- Technology
Аннотация: Customer Service: Skills for Success uses a varity of activities and example to goin and hold readers' interest while additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.
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