Hotel Operations Management [Текст] /David, Hayes, Jack Ninemeier, Allisha Miller.
https://lib.uib.kz/lib/document/EK2/B494BC94-D6EE-424E-9345-3E603F08355D/
David, Hayes, Jack Ninemeier, Allisha Miller.
Hotel Operations Management [Текст] : Textbook / Hayes, Jack Ninemeier, Allisha Miller David, 3rd Edition. - United States of America : Pearson, 2016. - 624 p. -
ISBN 978-0-13-433762-3 : 86500.00t. тг.
Кл.слова (ненормированные): Business -- Business & Finance -- Economics -- Hospitality, Travel & Tourism -- Hotel Operations Management
Аннотация: Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s―and their own―success.
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